Testimonials

At The Gundam.my, we pride ourselves on being customer focused. We listen carefully and always value your comments and feedback so we can act upon them and improve our service to you.
Below you will find several comments from some of the many people who shop with us on a regular basis. Only with these kind of honest comments can we hope to provide a better, more competitive and total service. So, over to you!

If you would like to add your comments and feedback, please click here

Page 97 of 136 / 2711 total comments, testimonial and growing!

Chia

Ordered on Tuesday night, received on Thursday noon. Great service as usual. Keep up the good work!

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

LEE

Overall buying experience is good, just the courier service is disastrous.. Item pick up from shop on May 26, 2014 and sit in the courier warehouse until May 28, 2014.. Called the courier help line to check the delivery status.. and they plan to ship out only on May 29, 2014. I decided to pick up at the warehouse.. been informed by courier service personal to collect in PJ office (PJXC).. went to the PJXC warehouse... and they give me surprise again.. this item actually in Subang warehouse (SZB).. drive all the way to SZB warehouse to get the item.. I would give ZERO star for ABX delivery service..will choose other courier service company next time..

Commented : 10 years ago , amount purchased: < RM200.00

Responsed 10 years ago
Dear LEE TECK LII
Good day to you.
First of all very sorry for the bad experiences you face with the courier services that we had offer.
We have informed the courier service (by email) the below happening and they feel very sorry about the wrong information provided, and they will ensure that this will not happened next time. 
On ourside, we also hope that you accept our sincere apologize to you as delivery process is totally outside our scope of control. We would surely use other courier services if we know that would happened.
Hope that you give us a chance to come back and re-try our service?

LEE TECK LIIwrote:

Overall buying experience is good, just the courier service is disastrous.. Item pick up from shop on May 26, 2014 and sit in the courier warehouse until May 28, 2014.. Called the courier help line to check the delivery status.. and they plan to ship out only on May 29, 2014. I decided to pick up at the warehouse.. been informed by courier service personal to collect in PJ office (PJXC).. went to the PJXC warehouse... and they give me surprise again.. this item actually in Subang warehouse (SZB).. drive all the way to SZB warehouse to get the item.. I would give ZERO star for ABX delivery service..will choose other courier service company next time..

Rating

Communication
Delivery
Overall

Lee WN

Good service and fast delivery... Box little bit dented but content no damage... Sure will buy from here again...

Commented : 10 years ago , amount purchased: < RM100.00

Rating

Communication
Delivery
Overall

Muhammad Afandi Zain

good services from this team. keep up the good work. thanks.

Commented : 10 years ago , amount purchased: < RM200.00

Rating

Communication
Delivery
Overall

Yons

I will order again.. service was good and fast.

Commented : 10 years ago , amount purchased: < RM100.00

Rating

Communication
Delivery
Overall

Chia

Great service! Delivery can be slow at times, but that\'s an issue with the delivery company, not the dealer themselves! Great job!

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

EE YONG LI

Good service...

Commented : 10 years ago , amount purchased: < RM200.00

Rating

Communication
Delivery
Overall

MasterKaede

I just want to say, you service is top notch! The most interesting part, you keep sending notification (via email) about the delivery process. Keep up the good work!

Commented : 10 years ago , amount purchased: < RM100.00

Rating

Communication
Delivery
Overall

Lim Chia Hoong

Before I decided to purchase some products from Gundam.my, I whatsapped them, and they replied fairly quickly. The items were delivered to me in 2 days, and in good condition. More than happy to deal with Gundam.my again.

Commented : 10 years ago , amount purchased: < RM100.00

Rating

Communication
Delivery
Overall

Sum Chern Foung

while the pre-order took long (i know it wasn\'t your fault), the overall service, from ordering, tracking, to delivery was pretty efficient. keep it up~!

Commented : 10 years ago , amount purchased: < RM100.00

Rating

Communication
Delivery
Overall

Norsyafiq ABD

My 2nd order from gundam.my, received this Saturday morning after gundam.my send despatch email to me yesterday evening. Credits go to gundam.my and Ta-q-bin courier service, compare to 1st oder, Abx express needed 3 working days. Ta-q-bin give really good service even in holiday. Keep up the good communication and good work guys. xD

Commented : 10 years ago , amount purchased: < RM200.00

Rating

Communication
Delivery
Overall

Haziq Akmal

have a great communication between Gundam.my and buyer and thebest thing is Best gunpla price ever!!Love it..!!

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

pm1235

发货神速，昨天早上定货，现在已经收到了！！孩子们一定很高兴这个假期有钢弹陪他们一起度过！！感谢店家！

Commented : 10 years ago , amount purchased: < RM200.00

Rating

Communication
Delivery
Overall

Zehartz

All I can say is, this store is good but when it come to delivery to Sabah/Sarawak it take 2 weeks or more maybe it is because Pos Laju delivery service is bad when I ordered. But I do recommend to buy here. Also pls do reply to our msg when their is problem with the item we ordered ty. Hope you guys can improve more with delivering service. :D

Commented : 10 years ago , amount purchased: < RM200.00

Responsed 10 years ago
Dear Erzhar Zhahirin,
Good day to you. 
Yes, delivery of parcel to Sabah/ Sarawak needs to weeks FOR HEAVY MODEL KITS item. We have stated this clearly on our shipping page for your information: 
PC version: http://gundam.my/shipping.php
Mobile: http://gundam.my/mobile/shipping.php
Our packing team normally will check all the item weight if it's not over certain weight, we can use POSLAJU for speedier delivery.
We did reply to message, but sometimes, we might overlooked message and might reply later then expected. Gundam.my hereby sincerely apologize for the inconveniences caused to you here.
For the improvement of the delivery, we had added in delivery for flame-able item / non flameable item to Sabah/ Sarawak too.
We will try to serve you better from time to time and in hope that you do give another try for our services in the future.

Erzhar Zhahirinwrote:

All I can say is, this store is good but when it come to delivery to Sabah/Sarawak it take 2 weeks or more maybe it is because Pos Laju delivery service is bad when I ordered. But I do recommend to buy here. Also pls do reply to our msg when their is problem with the item we ordered ty. Hope you guys can improve more with delivering service. :D

Rating

Communication
Delivery
Overall

Nazmi Aziz

Item received in very good condition. Superbly easy transaction and fast delivery. Will deal with you again soon. Thank you so much.

Commented : 10 years ago , amount purchased: < RM100.00

Rating

Communication
Delivery
Overall

Richie Pasda

Thanks Bro~ the item was nicely packed even though the LBX box got a little dent...well I don\'t mind that~ oh yea,thanks again for returning the balance to me RM 2~ That catalogue~~~hnnnnggggg~

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

Ahmad Muzakkir

This is my 3rd time doing business with gundam.my and still not dissapointing.Keep up the good work

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

Andrew Liew

Very good communication and follow up. The only problem is with slow delivery by POS. I understand is not your fault. POS is out of your control. But if you able to improve on POS than it will be very very good. Keep up the good work. Will buy some more from you in the future.

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

irwan

Item received in good condition

Commented : 10 years ago , amount purchased: < RM200.00

Rating

Communication
Delivery
Overall

Ong

Nice service provided by the seller (www.gundam.my) , the shipping period is fast too . I found the box is crumpled when i receive the goods but the item inside is still in prefect condition . Thanks gundam.my for the nice service . :D

Commented : 10 years ago , amount purchased: < RM100.00

Rating

Communication
Delivery
Overall

Page 97 of 136 / 2711 total comments, testimonial