Testimonials

At The Gundam.my, we pride ourselves on being customer focused. We listen carefully and always value your comments and feedback so we can act upon them and improve our service to you.
Below you will find several comments from some of the many people who shop with us on a regular basis. Only with these kind of honest comments can we hope to provide a better, more competitive and total service. So, over to you!

If you would like to add your comments and feedback, please click here

Page 98 of 136 / 2711 total comments, testimonial and growing!

Cheng Kok Suen

Very fast delivery, even faster than what I had expected. Goods arrived with perfect condition as well. I will definitely order again from here.

Commented : 10 years ago , amount purchased: > RM300.00

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Mohd Shahril Mahbob

Convenience of payment & efficient of services is what I\'m impress with gundam.my. Keep up the good work!

Commented : 10 years ago , amount purchased: < RM200.00

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Frost Bite CM

Good service and fast delivery!

Commented : 10 years ago , amount purchased: < RM100.00

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muhd asyraf qhuraire

tq..brg dh sampai!! hehe..walaupun pos laju lambat deliver..hihi

Commented : 10 years ago , amount purchased: < RM50.00

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abdul hanif@allen go

5th order and still keeping the good and awesome work really appreciate the urgent delivery request and hoping for more awesome kit from u guys :)

Commented : 10 years ago , amount purchased: > RM300.00

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Norsyafiq ABD

Thank you, receive my purchases in less than 72 hours of working days. Credits must go to gundam.my team for hasten my delivery.

Commented : 10 years ago , amount purchased: > RM300.00

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David Ykw

Good service. Order receive the next day. Will buy again soon.

Commented : 10 years ago , amount purchased: < RM200.00

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anas bin abdul jabar

great seller..

Commented : 10 years ago , amount purchased: < RM100.00

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Lim Boon Kiat

Delivery problem. Mostly is pos malaysia problem. shipment receive after 3 week in east malaysia and the box are crumpled. I hope they can wrap with bubble wrap next time.

Commented : 10 years ago , amount purchased: > RM300.00

Responsed 10 years ago
Dear Lim Boon Kiat,

Good day to you, and hope you're doing fine this far :).
We're actually in big chunk of shipment and run out of bubble wrap pretty quick and that day u're unlucky, however we sincerely apologize for the inconveniences caused too.
For shipment by Air parcel to East Malaysia Sabah / S'wak normally is take 3 - 7 working days and sometimes if the shipment delay it will be more then that. We have try to express our concern to the pos Malaysia in hope they improve their tracking service to reflect the late sending if any too.
FYI, you may request the delivery by poslaju. The excessive charge you would have to bare on your own, e.g. you pay for airparcel and in your remark u may write prefer poslaju, we will get back to you the excessive charge after deducting the delivery cost balance, which is RM12.
We will improve our service from time to time to better serve your need, hope that you would come back again in future too.

Lim Boon Kiatwrote:

Delivery problem. Mostly is pos malaysia problem. shipment receive after 3 week in east malaysia and the box are crumpled. I hope they can wrap with bubble wrap next time.

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Zafran Chai

Item was received in good condition 5 days after order. 1st day was a public holiday so obviously wasn\'t expecting it to come then. However I did thought it was going to come the next day, however this is due to the courier and not the shop itself. Good service overall from this shop. Change to Pos Laju guys :D

Commented : 10 years ago , amount purchased: > RM300.00

Responsed 10 years ago
Dear Zafran Chai,

Good day to you and thanks for using our service.

We do provide P** L**U service and some customer might even request P** L**U delivery method. The problem occurs when customer find out that P** L**U charges is pretty expensive, this is not a problem if the customer is willing to pay. 
However, we sincerely apologize on the late delivery and we have reflected to the ABX manager requesting further improvement to satisfy our customer.
Last but not least, we thanks and really appreciate for your feedback and hope you can continue support us, it's our pleasure to serve you always.

Zafran Chaiwrote:

Item was received in good condition 5 days after order. 1st day was a public holiday so obviously wasn\'t expecting it to come then. However I did thought it was going to come the next day, however this is due to the courier and not the shop itself. Good service overall from this shop. Change to Pos Laju guys :D

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Ahmad Muzakkir

Thank you for making fast and good services, definely going to make business with you guys after this.Recommended seller aswell, peace.

Commented : 10 years ago , amount purchased: < RM200.00

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Aaron C

I am impressed with the packing. Delivery was quick and communication was excellent. Will definitely buy more in future. Good job!!

Commented : 10 years ago , amount purchased: < RM200.00

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Nur Salam Yakup

This time is my third order from here, but this time really not satisfactory bcoz still hasnt got my item maybe the problem is with the delivery service. Next time should use the Taq Q Bin delivery coz during my first order the item delivered really fast. The ABX express really unreliable and doesnt even reply the customer complaints.

Commented : 10 years ago , amount purchased: > RM300.00

Responsed 10 years ago
Dear Nur Salam Yakup,

We are really sorry for the poor services given by ABX Express. We have complaint this to their Manager and they promised to improve the service in the future. Actually we have also consider Ta-Q-Bin and given customer to select this courier service when made order, but the courier fee is a bit higher.
Once again, we apologize the late delivery and any inconvenience caused. 


Nur Salam Yakupwrote:

This time is my third order from here, but this time really not satisfactory bcoz still hasnt got my item maybe the problem is with the delivery service. Next time should use the Taq Q Bin delivery coz during my first order the item delivered really fast. The ABX express really unreliable and doesnt even reply the customer complaints.

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Ee Beng

fast delivery, fast response! Sure buy from here again!

Commented : 10 years ago , amount purchased: < RM50.00

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Ahmad Alif

The gundam that i received is in good condition. Thank You.

Commented : 10 years ago , amount purchased: < RM200.00

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Nicholas

fast and nice service~XD

Commented : 10 years ago , amount purchased: < RM100.00

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Mohd Anif Juniday

Very good communication and team effort from the Gundam.my sales & support team. Especially since my original order have to be altered due to the unavailability of the previously requested item. Replacement and refund process is quick. I\'ve been buying my recent GunPlas with Gundam.my and am very satisfied with their service and after sales feedback. Definitely a recommended and trusted seller! Keep up the good work guys!

Commented : 10 years ago , amount purchased: < RM50.00

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Michael Yao

This is the second time I have ordered from you guys~ Lovely packing~ Hope to order more from you guys soon~ :D

Commented : 10 years ago , amount purchased: < RM200.00

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khairul amri

unexpected fast delivery waiting for RG Exia to reach when it release n hope the marker restok back

Commented : 10 years ago , amount purchased: < RM100.00

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Mokhtar

Very satisfy about the packaging and delivery..very fast...will enjoy to buy again...: )

Commented : 10 years ago , amount purchased: < RM200.00

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Page 98 of 136 / 2711 total comments, testimonial